Frequently Asked Questions
Everything you need to know about our Centella-infused skincare.
Are SKIN1004 products suitable for sensitive skin?
Yes, our products are formulated with high-quality Centella Asiatica from Madagascar, specifically designed to be gentle and soothing for sensitive and irritated skin.
Is SKIN1004 a cruelty-free brand?
We are proud to be a cruelty-free brand. We do not test our products or ingredients on animals at any stage of the production process.
How long does international shipping take?
Standard international shipping typically takes between 7 to 14 business days, depending on your location and local customs processing times.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return request.
Where do you source your Centella Asiatica?
We exclusively source our Centella Asiatica from the pristine nature of Madagascar, using a rigorous extraction process to maintain its purity and healing properties.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's delivery status in real-time.