Returns & Exchanges
At SKIN1004, we want you to experience the purest touch of Madagascar Centella with complete peace of mind. If you are not satisfied with your purchase, you may return unopened and unused products within 30 days of delivery.
Initiate Your Request
Email our customer support team with your order number and the names of the items you wish to return to receive a Return Authorization.
Prepare Your Package
Securely pack the unused products in their original packaging to ensure they are protected from damage during transit.
Ship the Items
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing